At Cigsmoker.com, we put customer satisfaction first.
Our refund and return policies are straightforward and transparent, ensuring a worry-free shopping experience.

1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipping, you can choose either a free reshipment or a full refund.
• Lost packages or items held at customs are fully covered under our policy.

2. Return Conditions
• Opened tobacco products cannot be returned due to health and safety regulations.
• If your order is damaged upon arrival, please contact us within 48 hours and provide photo evidence.

3. How to Request a Refund
• Contact our support team through the Contact Us page.
• Include your order number and a short description of the issue.
• Attach photos if necessary to facilitate the process.

All refund and reshipment requests are processed within 1–3 business days.

4. Exceptions
• We are not responsible for delivery issues caused by incorrect shipping information.
• Returns due to a change of mind after the order has shipped are not accepted.

5. Contact
For any questions or concerns about refunds and returns, please reach us via our Contact Us page.