At Cigsmoker.com, we take shipping seriously. Every package is handled with care, shipped quickly, and packed with full discretion to ensure your satisfaction and privacy.

1. Order Processing
• Orders are processed within 24–48 business hours after your payment is received.
• Once shipped, we’ll email you a tracking number so you can follow your package’s journey.

2. Shipping Services
• We ship globally using reliable postal and courier services.
• We cover major regions including the USA, Canada, European Union, and CIS countries.

3. Estimated Shipping Times
• USA & Canada: 14–21 business days.
• Europe: 10–15 business days.
• CIS & others: 12–20 business days.

Delays may occur due to customs, local holidays, or postal service issues — but we’re always here to support you.

4. Tracking Your Shipment
• Every order comes with a tracking number.
• You can monitor your package via your local post or international tracking websites.

5. Secure & Discreet Packaging
• All items are shipped in plain, anonymous packaging.
• No one will know what’s inside — your privacy is fully protected.

6. Delivery Assurance

To give you complete confidence:
• We offer free reshipment if a package is lost or shows no tracking updates for 30+ days.
• If reshipment is not possible, we provide a refund.
• We can also provide photos of your packaged order upon request.
• Our team is here with fast, helpful support whenever you need us.

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Got a question? Contact our support team — we’ll take care of you.